The Empathy Effect
Source: Institute for Healthcare Communication

In every aspect of health care, trusting relationships between the health care team and patients are essential for optimal care. In health care, as in all human interactions, people hold ideas and feelings about others that may involve judgment, demonstrate stigma and reflect bias, which is demonstrably harmful for all people, and more so for those who are most vulnerable in our society. This training provides health care workers with effective models for interacting with patients/clients.

Posted: July 2019

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