Lead and Communicate about Becoming Trauma-Informed
Becoming a trauma-informed organization requires clear communication about the transformation process, and support from staff at all levels of an organization.
Following are resources for becoming a trauma-informed care champion at your organization.
Communicate the Benefits
Communicate the advantages — for both patients and staff — of creating a trauma-informed environment.
What is Trauma-Informed Care? explains how trauma impacts health, and how providers can improve care for patients who have faced adversity. CHCS, 2019
Understanding the Effects of Trauma on Health explores the causes of trauma and how it can impact an individual’s health. CHCS, 2018
What is Trauma-Informed Care? provides a primer on the organizational and clinical components of trauma-informed care. CHCS, 2018
Trauma-Informed Care Champions: From Treaters to Healers features providers and patients describing the benefits of trauma-informed care. Use the videos with employee and patient audiences to help demonstrate the value of trauma-informed care. CHCS, 2018
5 Steps Toward Trauma-Informed Care: What Can You Do Tomorrow? features Dr. Eddy Machtinger, director of the Women’s HIV Program at University of California, San Francisco, who offers a simple roadmap to help organizations promote trauma-informed care. CHCS, 2018
10 Key Ingredients for Trauma-Informed Care highlights the causes and health consequences of trauma, and ways providers and organizations can become trauma-informed. This “scaleable” document can be printed at any size — use it as a hand out or print as a poster. CHCS, 2017
Encouraging Staff Wellness in Trauma-Informed Organizations highlights the impact of chronic stress on staff, and strategies that organizations can use to promote staff wellness. This “scaleable” document can be printed at any size — use it as a hand out or print as a poster. CHCS, 2016
Strategies for Encouraging Staff Wellness in Trauma-Informed Organizations outlines the impact of chronic work-related stress and provides examples of two organizations that prioritize staff wellness: Camden Coalition of Healthcare Providers and Stephen and Sandra Sheller 11th Street Family Health Services of Drexel University. CHCS, 2016
Trauma-Informed Care: Opportunities for High-Need, High-Cost Medicaid Populations provides an introduction to trauma-informed care and describes how this approach can be adopted to better serve patients, including examples from three innovative programs across the country. CHCS, 2015
seek Patient Input
Solicit patient input early on, and find ways to sustain ongoing patient and community member feedback. Incorporating patient feedback can help an organizations’ trauma-informed care strategy move from the conceptual stage to a person-centered, customized approach. Some trauma-informed organizations solicit patient input through formal arrangements such as patient advisory boards, while others create informal opportunities for patients to share feedback and build relationships with employees.
Incorporating Patients’ Voices at the Women’s HIV Program: University of California, San Francisco explores how one trauma-informed organization used a patient advisory panel to tailor services to the needs of patients with trauma histories. CHCS, 2018
Strategically Advancing Patient and Family Advisory Councils in New York State Hospitals describes the landscape, prevalence, and characteristics of patient and family advisory councils in New York hospitals, and identifies best practices and offers recommendations for implementing these types of advisory boards. New York State Health Foundation, 2018
Working with Patient and Families as Advisors: Implementation Handbook offers guidance for hospitals looking to partner with patients and families as strategic advisors to improve quality and safety of services provided. Agency for Healthcare Research and Quality, 2013