Engage Patients in Meaningful Ways
Understanding the world from the patient perspective is key to being a successful trauma-informed organization. It is important for organizations adopting a trauma-informed approach to engage patients and solicit their feedback in order to ensure that any organizational changes resonate with individuals who have experienced trauma. It is equally critical to engage patients to take an active role in treatment planning and decision-making.
Involve Patients in Treatment Planning
Engaging patients and their families in treatment planning and decisions can help individuals manage their own care more effectively, enhance patient satisfaction and, ultimately, improve outcomes. Building on patient strengths and resources creates a solid foundation to help patients achieve their goals. Using peer support workers with their own trauma experience is another way to build patient trust and engagement.
Trauma-informed Care can Improve Relationships with Patients and Patient Engagement
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The COACH Model provides a framework for case managers in empowering patients and engaging them in authentic healing relationships. Camden Coalition of Healthcare Providers, 2016
The Impact of Patient-Centered Care on Outcomes highlights the results of a study on patient-centered communication and how patient-centered practices improved health status and increased the efficiency of care by reducing diagnostic tests and referrals. The Journal of Family Practice, 2000