Invest in a Trauma-Informed Workforce
Train Clinical and Non-Clinical Staff
Providing trauma training is critical for not only clinical, but also non-clinical employees. Non-clinical personnel — such as front-desk workers, security personnel, and drivers — often interact with patients and play an important role in making patients feel welcome and setting the tone of the environment.
Trainings can also help create a welcoming environment, thereby increasing the likelihood that patients will engage in treatment and return for future appointments. Initial trainings for all staff can focus on building awareness, and more advanced training for clinical staff can drill down on how to identify and treat trauma. Organizations can also develop specialized trainings as the need arises, covering priority topics, such as vicarious trauma or nonviolent communication.
Trauma-Informed Care Champions: From Treaters to Healers can be used build awareness around trauma-informed care and initiate a staff training or discussion session. CHCS, 2018
Training Staff in Trauma Treatments: Considerations for Complex Care Providers outlines training strategies for trauma-informed care in health care settings based on the experiences of five complex care programs. CHCS, 2017
ACEs Connection: Training Resources provides a compendium of training resources shared by a nationwide audience of trauma-informed care practitioners and other stakeholders.
National Council for Behavioral Health: Trauma-Informed Care contains staff training resources, as well as a broad array of other foundational tools, for organizations interested in becoming trauma-informed.
The Sanctuary Model is a theory-based approach to changing and sustaining a trauma-informed organizational culture.
Cultural Humility: A Key Element of Trauma-Informed Care contains information about how cultural humility training for staff can support health care practitioners in delivering trauma-informed care. CHCS, 2017
Hire a Trauma-Informed Workforce
Hiring employees who embrace the values of trauma-informed care is key to creating and sustaining changes to organizational culture. Organizations should consider hiring staff who have similar life experiences to the patient population, have participated in trainings on trauma-informed care, and/or exhibit personality characteristics and values central to trauma-informed care.
Hiring a Trauma-Informed Workforce shares tips on how to identify new employees who align with trauma-informed values and approaches to care. CHCS, 2018
Policy Guidance for Trauma-Informed Human Resources Practices describes how to apply trauma-informed principles to throughout the stages of employment and when reviewing human resource issues. Missouri Trauma Roundtable, Missouri Department of Mental Health, 2017
Trauma-Informed Care Interview Questions provides sample interview questions to help organizations assess how a potential employee my fit into an organization that’s pursuing trauma-informed approaches. National Council for Behavioral Health, 2016